How do I contact the client experience team?

Get in touch with the Client Experience team through email, fill our our contact form, or by phone during the following business hours:

          Email: hello@snugabye.com
          Call: 416-241-2345
          Monday to Friday | 10:00 AM - 4:00 PM (EST)

Please allow for 2 business days for a response.

 

How do I subscribe to emails?

Subscribe to our newsletters by inputting your email at the bottom of this page. If you’re having any issues, please contact hello@snugabye.com.  

 
How do I unsubscribe from Snugabye's mailing list?

You can always edit your preferences to customize the amount and frequency of emails by clicking "MORE OPTIONS" at the footer of one of our emails.
We're so sad to see you go! If you no longer wish to be a part of the Snugabye family, you can unsubscribe by clicking "UNSUBSCRIBE" at the footer of an email from us, or contact hello@snugabye.com for help! 

 

Where does Snugabye Ship?

We are currently only shipping to the U.S. and Canada. 


 

How can I track my order?

Once shipping has been confirmed, you will receive an email with a link to track your parcel. The courier will display all updates.


 

How do I change / cancel my order?

Unfortunately after an order has been placed and processed it cannot be changed or canceled. Please contact hello@snugabye.com for further help / inquiries.

What currency does Snugabye charge with?

All of our prices are based in CAD (the Canadian Dollar). However, you can change your currency using the top bar menu! We also accept USD.

 

How do I apply my promo code?

Enter the promo code during checkout on the order summary page. Once you have clicked “APPLY” the discount will automatically be added. Please ensure you’re on the correct website before adding your promo code as codes are region specific.

PLEASE NOTE:

  • Promo codes are only valid during the stated timeframe.

  • We only offer price adjustments for valid promo codes. 

  • You can only use one promo code per order. 

 

What payment types are accepted?

We accept Visa, MasterCard, AMEX, and ShopPay. 

 

How are taxes calculated?

Sales taxes are by determined by the province or state the order is being shipped to. Prices displayed on the website do not include taxes, shipping, or handling fees. International orders will not be charged Canadian taxes; however, they may incur brokerage fees, import taxes or duties that are the responsibility of the customer to pay.

 

How should I care for my Snugabye pieces?

Snugabye pieces are made to last, but even so a little care is required. To ensure the longevity of your Snugabye products, we recommend that you follow the care label instructions.

 

Where are Snugabye Products made?

We design all Snugabye products in house at our Toronto office. These items then get produced overseas in various countries in Asia.