shipping policies – Snugabye Canada

shipping policies


What are my shipping options?

OUR SHIPPING OPTIONS TO CANADA INCLUDE:

  • Free shipping on order over $75 (before tax & shipping)
    • 7-14 Business Days.
  • Free Curbside Pickup at our Toronto Address!
          9 Densley Avenue
          North York, ON
          M6M 2P5
    
          Our business hours are:
          Monday to Friday | 10:00 AM - 4:00 PM (EST)
  * Due to COVID-19 we are taking the highest precautions to ensure our valued customers and employees are safe. Our team is equipped with PPE and we ask that you please wear a mask when picking up your orders. Thank you for your understanding!
  • 48 Hour Express - Toronto & GTA: orders placed after noon EST, it will be shipped out the following business day.    
  • Canada Post - XpressPost
    • 1-3 Business Days.
    • Rates depend on shipping location.
  • Canada Post - Expedited Parcel 
    • 1-7 Business Days.
    • Rates depend on shipping location.

 

OUR SHIPPING OPTIONS TO THE U.S. INCLUDE:

  • Free shipping on order over $100 (before taxes & shipping)
    • 7-14 Business Days.
    • Canada Post - Xpresspost USA
      • 2-3 Business Days.
      • Rates depend on shipping location.
    • Canada Post - Tracked Parcel
      • 4-7 Business Days. 
      • Rates depend on shipping location. 
    • Canada Post - Expedited Parcel
      • 4-7 Business Days. 
      • Rates depend on shipping location.
    • Canada Post - Small Packet USA Air
      • 5-8 Business Days. 
      • Rates depend on shipping location.
    *Please note that due to COVID-19,orders may take longer to ship. Please contact the courrier with any shipping questions. For more information, please visit our COVID-19 Information Page.

     

    What if I am not in Canada or the U.S.?

    We are currently only shipping to Canada and the U.S.

     

    Can I ship to a P.O. box?

    PO Boxes cannot be entered in as a shipping address.

    Please contact Client Experience if you have further questions. We can be reached by email at hello@snugabye.com.

     

    Can I ship to multiple addresses?

    You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

     

    How long will my order take to process?

    You should receive an order confirmation email within hours of placing your order. Please allow 72 hours for your order to be processed and packaged in our shipping facility. Orders placed on weekends or statutory holidays will be processed out the next business day. Orders are processed once credit card authorization and verification have been obtained.

     

    How long does shipping take?

    Arrival time depends on shipping option that is selected at checkout. Please refer to "shipping options" for more information. 

    For shipments to remote locations, please allow up to 14 business days for delivery. During sale and holiday periods, additional processing time may be required.

     

    How can I check the status of my order?

    Once an order has shipped, we'll send you an e-mail with the tracking number. It may take 72 hours for your tracking number to be activated on our carrier's site.

     

    What if I am not satisfied with my order?

    Here at Snugabye, we want our customers to be 100% happy. 

    We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your order arrives damaged, please accept the delivery and email hello@snugabye.com so that we can assist you with your order.

    Please note that if you refuse your order, or any part of it without authorization, you will be responsible for all shipping charges.

     

    Can I re-direct my order?

    Please check that we are shipping your package to the correct address. Once shipped, extra charges will apply to re-direct your order. Please contact us at hello@snugabye.com for any changes to be made to your delivery location.