returns & exchanges – Snugabye Canada

returns & exchanges


Please note we do not provide return shipping labels, you are responsible for the cost of mailing the items back to us but we will cover the cost to ship out replacement items in the case of an exchange.

What can I return?

    You can return or exchange any item, goods must be in new, unused, unworn, unwashed condition with the tags still attached and original packaging.

    Final sale items are not eligible for return.

     

    How do I request a return?

    Please first ensure that your items are eligible and that you request your return within 7 days of receiving your items (based on the date of delivery attached to your tracking number). 


    To request a return or refund, contact us at hello@snugabye.com within 7 days of receiving your items (based on the date of delivery attached to your tracking number). 

    To expedite return service, e-mail us your order number, a list of the items or a picture of what you would like to return, and the reason for the return. Once our Client Experience team receives your email, they'll email you with the next steps.

     

    How soon will I receive my refund for my return?

      Once your return has been received at our warehouse, please allow 3-5 business days for your refund to be issued. Know that our team will notify you once the refund has been processed.


      Depending on your financial institution, it can take 3-7 business days for the refund to appear on your statement. If you do not see the refund past 7 business days, please reach out to your financial institution.