COVID-19 information – Snugabye Canada

COVID-19 information

How do I contact the client experience team?

For any questions or concerns regarding the latest updates on COVID-19 and how it affects your Snugabye orders, get in touch with the Client Experience team through email, fill our our contact form, or by phone during the following business hours:


          Call: 416-241-2345

          Monday to Friday | 10:00 AM - 4:00 PM (EST)

Please allow for 2 business days for a response.


How is Snugabye contributing to a safer work environment?

As we continue to learn about the impact of COVID-19 on our communities, our priority is the health and wellness of our customers, our community, and our employees. We are taking proactive steps that include, but are not limited to:

  • Moving all Head Office employees to work from home arrangements.

  • Reducing the number of employees at our distribution centers to ensure we are practicing social distancing.

  • Regular and frequent disinfection of high touch areas such as workstations, door handles, and tabletops.

  • Providing increased access to hand sanitizer, masks, disinfecting wipes, and other PPE at our distribution centers.

  • Educating and training all employees of proper hygiene standards as recommended by the CDC, WHO and PHAC.


Snugabye COVID-19 Relief Efforts.

Because at Snugabye, we believe that we are better, stronger and we can do anything together! That's why we created our Better Together collection, from which the net proceeds are donated to UNICEF in support of their COVID-19 relief efforts. Shop cute loungewear to pass the time in quarantine and help end COVID-19. Its a win-win!


I just placed my order, when can I expect it to ship?

Due to safety precautions taken to minimize the spread of COVID-19, please expect a slight delay in shipping your order. We are working very hard to make sure your order gets to you quickly and safely. please contact your courier for any further information. We apologize for this inconvenience!